Legal Notice

Last updated: 01.08.2026

This page identifies the company behind strofix.com and sets out the rules for using this website and for buying from it: who you are contracting with, how an order becomes a binding contract, how prices and VAT work, which law and which language apply, and how to complain. Returns, refunds and faulty goods have their own page – see the Return Policy. Delivery countries, delivery times, delivery charges and payment methods are on the Delivery page.

1. Who you are dealing with

Strofix SIA sells stainless steel railing fittings and glass canopies online, to private customers and to businesses. We deliver across Europe and, on request, outside the European Union. This website is published in English and Latvian; both versions are operated by Strofix SIA and describe the same shop.

Our registered name is Sabiedrība ar ierobežotu atbildību "Strofix", usually written SIA "Strofix" or Strofix SIA. This is the name in the Commercial Register and in the EU VAT register. Earlier versions of this page used "Strofix Ltd.", which is misleading: "Ltd." denotes a company registered in the United Kingdom, which we are not. Please use Strofix SIA or SIA "Strofix" on any order, invoice, claim or letter.

2. The documents that apply to your purchase

When you buy from strofix.com, three documents apply together:

• Legal Notice (this page) – who we are, how the contract is formed, prices and VAT, language, governing law, complaints and disputes.
• Delivery – where we deliver, how long it takes, what delivery costs and how you can pay. The footer of this website links to that page as "Shipping Policy"; it is the same document.
• Return Policy – your statutory 14-day right of withdrawal, our voluntary 30-day return offer, the two-year legal guarantee for faulty goods, refunds, deductions and who pays return shipping.

The Privacy Policy explains how we handle personal data. It is an information notice under data protection law, not part of the contract of sale.

Short summaries of these rules appear elsewhere on the site, for example in the "Secure Shipping", "Warranty & Returns" and "Secure payment" blocks on product pages. Those are summaries only. Where a summary and one of the three documents above say different things, the document applies.

3. How an order becomes a contract

Ordering on strofix.com works in these steps:

1. You add a product to your basket, choosing the quantity and any options offered.
2. You open the basket and check the items, quantities and prices.
3. At checkout you enter or confirm your contact details and delivery address, choose a delivery method and choose a payment method. If you are buying as a business, give your company details at this stage, including your EU VAT number if you want the reverse charge to be applied.
4. Before the final step you see a summary: the goods, the total price including VAT, the delivery charge where it is calculated automatically for your order, and the delivery address. For oversized or freight items we quote the delivery cost to you separately before you commit. Until you click the final button you can go back, change anything, or empty the basket. That is your opportunity to find and correct input errors.
5. You place the order by clicking the button that confirms the order and the obligation to pay.
6. We send you an email confirming that we have received your order. This is an acknowledgement, not yet our acceptance.

The binding moment. Your order is an offer to buy. The contract between you and Strofix SIA comes into existence when we send you a separate message confirming that we accept the order or, if we send no such message, at the latest when we dispatch the goods. From that moment both of us are bound.

Made-to-order and cut-to-size goods. For goods manufactured, cut or configured to dimensions or a specification you supply, we confirm the specification, the price and the lead time to you in writing before production starts. The contract for those goods is concluded when you approve that written confirmation. We also tell you at that point that the statutory right of withdrawal does not apply to them, as explained in section 5 of the Return Policy. If you are not sure whether an item counts as made to your specification, ask us before you order and we will confirm it in writing.

Orders agreed by email. Larger business orders are often agreed by email and invoiced by bank transfer against a proforma invoice. In that case the contract is concluded when we confirm your order in writing, and the goods are dispatched once the payment has reached our account.

If we cannot accept your order. We may decline an order, for example if an item is out of stock, if we cannot deliver to your address, or if we cannot fulfil a specification safely. We tell you as soon as we can and refund any payment in full. Nothing is charged to you for an order we do not accept.

Obvious errors in a price or description. If a price or a product description on the website is clearly wrong, we may decline the order before accepting it. We contact you first, and you can then either confirm the order at the correct price or cancel it and receive a full refund. We do not use this to change the price of an order we have already accepted.

Correcting a mistake after ordering. If you notice a mistake after placing your order, email info@strofix.com straight away. If the order has not been dispatched or, for made-to-order goods, production has not started, we will correct it. This is separate from your right of withdrawal, which is on the Return Policy page.

The record of your contract. We keep a record of your order and of the version of these documents that was in force when you placed it. Email info@strofix.com and we will send you a copy.

4. Prices, VAT and invoices

• Private customers (consumers): the prices shown include value added tax. The applicable VAT rate depends on the country of delivery; the rate and the amount charged on your order are shown before you place it and on your invoice.
• Delivery charges are not included in the product price. They are shown separately at checkout, before you place the order, so that you know the total before you are bound. See the Delivery page.
• Deliveries outside the European Union: customs duties, import VAT and clearance fees may be payable by the recipient when the goods arrive. They are set by the destination country, they are not included in the price shown on this website, and we cannot calculate them for you.
• Business customers in another EU member state: if you give us a VAT number that we can verify in the EU VIES system, we can invoice the goods without Latvian VAT under the reverse-charge rules, and you account for VAT in your own country. Give us the number before the order is completed, because we may not be able to apply reverse charge to an invoice that has already been issued.
• Business customers in Latvia: Latvian VAT is charged in the normal way.
• Invoices. We issue an invoice for every order and send it by email.
• Payment. Card, Apple Pay, Google Pay and bank-link payments are processed for us by Maksekeskus AS through the MakeCommerce.lv platform. Bank transfer against a proforma invoice is also available, mainly for larger business orders. The methods available to you are shown at checkout and listed on the Delivery page.

5. Language of the website and of your contract

This website, our order process and our contracts are available in English and Latvian only. Your contract is concluded in the language of the site version you use when you place the order, and we correspond with you in that language.

Both language versions are intended to say exactly the same thing. If they nevertheless differ, the version in the language in which you placed your order applies to your order. Where a difference would mean that the other language version puts you, as a consumer, in a better position, we apply the version that is better for you.

6. Governing law and courts

Latvian law governs this notice and your contract with us.

If you are a consumer, that choice does not take away the protection given to you by the mandatory rules of the country where you habitually live. Where the consumer law of your own country protects you more than Latvian law does on a particular point, that protection continues to apply to you.

A consumer may bring proceedings against us either in the courts of Latvia or in the courts of the country where they live, and we may bring proceedings against a consumer only in the courts of the country where that consumer lives.

Business customers: disputes are settled by the courts of the Republic of Latvia, unless we have agreed something else with you in writing.

7. Complaints

If something goes wrong, contact us first. It is normally the fastest way to put it right.

• Email info@strofix.com
• Phone +371 29231152
• Post: Strofix SIA, Robežnieku iela 10, Mārupe, LV-2167, Latvia

Tell us your order number, what happened and what you would like us to do. Photographs help when the complaint is about the goods themselves.

We acknowledge every complaint in writing. Where the complaint is a claim that goods do not conform to the contract, we give you our written answer within 15 working days of receiving it, and that answer tells you whether we accept the claim and what we will do about it. Other complaints we answer as soon as we can.

Making a complaint to us does not use up or shorten your statutory rights. Withdrawal, returns and faulty goods are dealt with in the Return Policy, and you can exercise those rights directly, whether or not you complain first.

8. Out-of-court dispute resolution

If we cannot reach agreement, a consumer may take the matter further out of court, free of charge:

• Patērētāju tiesību aizsardzības centrs (Consumer Rights Protection Centre, PTAC), Brīvības iela 55, Rīga, LV-1010, Latvia – ptac@ptac.gov.lv, www.ptac.gov.lv.
• The Consumer Dispute Resolution Commission (Patērētāju strīdu risināšanas komisija), which operates under PTAC and can decide consumer disputes out of court once you have first tried to settle the matter with us.

The European Commission's online dispute resolution (ODR) platform was discontinued in July 2025 and can no longer be used. Please use the route above instead.

Out-of-court consumer bodies are open to consumers only. Business customers should see section 6.

Nothing on this page prevents you from going to court.

9. Website content, availability and liability

We take care to keep this website accurate and up to date. Even so, the information on it is general information about our products and our business: descriptions, dimensions, drawings, technical data and stock indications can contain errors or become out of date, and we do not promise that the website will always be available or free of interruption.

Where information on this site turns out to be wrong or incomplete, that does not reduce your rights as a buyer. What you receive still has to match what we described and what you could reasonably expect, and if it does not, the remedies are set out in section 7 of the Return Policy.

Nothing in this notice limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited. In particular, nothing here limits a consumer's statutory rights, including the right of withdrawal and the two-year legal guarantee that goods conform to the contract.

This website may link to websites operated by other people. We do not control them and we are not responsible for their content.

10. Intellectual property

The text, photographs, drawings, product images, logo and page layout on this website belong to Strofix SIA or to our suppliers and licensors and are protected by copyright and trade mark law. You may not copy, reproduce or distribute them without our written permission, except as permitted by law.

Copyright law allows a number of uses without anyone's permission, for example quotation, reporting and private copying. Nothing in this notice restricts those. Ordinary use of the website, printing a page for your own records and linking to a product page are all fine.

If you would like to use our photographs or drawings – in a tender, a project document or an article, for example – email info@strofix.com. We will usually agree.

11. Changes to this notice

We may change this notice, for instance when the law changes or when the way we work changes. Changes apply only to orders placed after the new version is published: the version in force at the moment you place your order governs that order. We do not change the terms of an order that has already been placed without your agreement. This does not limit rights you have under law. Where an earlier version failed to give you information the law requires, the legal consequence of that failure still applies to your order – see section 10 of the Return Policy, which extends the withdrawal period for orders placed before 01.08.2026.

The date at the top of this page shows when it was last changed. If you need the version that applied to an earlier order, email info@strofix.com and we will send it to you.

We may change the products, prices and content of the website at any time. That has no effect on orders already placed.

Related pages

• Delivery – delivery countries, delivery times, delivery charges and payment
• Return Policy – withdrawal, returns, refunds and faulty goods
• Privacy Policy – how we handle personal data