Delivery

Last updated: 01.08.2026

This page explains how we deliver orders and how you can pay for them. It applies to orders placed through this website with Strofix SIA, registration number 40203493899, Brūkleņu iela 56, Rīga, LV-1058, Latvia. Returns, refunds and faulty goods are dealt with separately in our Return Policy. The version of this page published at the time you place your order is the version that applies to that order.

1. Delivery area and carriers

We deliver throughout Europe. We also deliver to destinations outside the European Union on request – please write to info@strofix.com before ordering, so we can confirm that we can ship to your address and at what cost.

Parcels are sent with Omniva or DPD. Glass canopies, long railing sections and other large items travel as pallet or freight consignments with a carrier chosen for the destination.

Tracking. Omniva shipments are tracked: we receive status updates from the carrier and pass the tracking number on to you. Not every shipment can be tracked. Some consignments are handed over to the courier without an electronic label, and no tracking number is returned to us for those. If you want to know where your order is, email info@strofix.com with your order number and we will check with the carrier.

2. Delivery time

Goods we hold in stock are usually delivered within 4 to 11 business days of cleared payment: 1 to 3 business days for us to pick and hand the parcel over, and 3 to 8 business days in transit. These are the same figures we publish to Google Shopping, so the delivery estimate you see on a product listing matches this page. Where an order falls within that range depends on the destination, the size of the consignment and the carrier.

Items with a longer lead time. Some goods are not held in stock, and some are manufactured, cut or configured to your specification. If anything in your order has a longer lead time, we contact you by email with an estimated dispatch date and confirm it in writing before we order or produce the item. If that date does not suit you, you may cancel before we begin and we refund everything you have paid.

Deliveries outside the EU take longer, and the times above do not include customs clearance in the destination country, which is outside our control.

If delivery is late. Where we have not agreed a specific date with you, we deliver within 30 days of the contract at the latest. If we miss the agreed date, or that 30-day period, you may give us a further reasonable period; if we miss that as well, you may cancel the order and we refund everything you have paid.

3. Payment

Online payments on this website are processed by Maksekeskus AS, a licensed payment institution registered in Estonia, through its MakeCommerce.lv platform. The methods offered through that platform are:

• payment cards;
• Apple Pay;
• Google Pay;
• bank links (paying directly from your online bank).

These are payment methods available through Maksekeskus AS, not separate payment providers.

Bank transfer. For larger orders and for business customers we also issue a proforma invoice for payment by bank transfer. Goods are dispatched once that payment has cleared. Write to info@strofix.com if you would like to pay this way.

The personal data needed to execute your payment is passed to Maksekeskus AS as the operator of the platform. Our Privacy Policy explains what we share and why.

4. Shipping costs, customs and import taxes

Calculated automatically. For most parcel-sized orders to destinations we serve at standard rates, shipping is calculated automatically from the weight and size of the consignment and the destination, and is shown to you before you confirm the order.

Quoted individually. Shipping is not always calculated automatically. Glass canopies, long railing sections and other pallet or freight consignments, as well as all deliveries outside the European Union, are quoted individually. Send us the items and the delivery address at info@strofix.com and we will confirm the shipping cost in writing before you are committed to the order.

Unless we have agreed otherwise with you, the cost of delivering your order is paid by the customer. Who pays the cost of sending goods back to us is a separate question, answered in our Return Policy.

Deliveries outside the EU. Customs duties, import VAT and clearance fees may become payable when the goods reach the destination country. Those charges are set by that country, are not included in the price shown at checkout, and are paid by the recipient. We cannot tell you in advance what they will amount to.

5. Receiving the goods

We ask you to look at the consignment when it arrives and, if the packaging is visibly damaged, to note that on the carrier's delivery document or photograph it before unpacking. This helps: carriers set short deadlines of their own for damage claims, and a note or a photograph made at handover usually lets us settle the matter with the carrier quickly and send you a replacement sooner.

This is a request, not a condition. Until you, or a person you name, actually receive the goods, transport damage is our responsibility. You do not lose any right by failing to inspect the goods at the door or by not telling the driver. If you find damage after the courier has left, email info@strofix.com with your order number and photographs and we will deal with it. Your statutory rights, including the two-year guarantee for goods that do not conform to the contract, are unaffected – see our Return Policy.

6. Returns and refunds

If you are a consumer, you have a statutory right to withdraw from your order within 14 days of receiving the goods, and we offer a voluntary 30-day return for new, unused goods on top of that right – not instead of it. The complete rules on withdrawal, the 30-day offer, refunds, who pays return shipping, faulty goods and complaints are all on one page.

Read the full Return Policy

7. Who you are buying from

Your contract for goods bought on this website is with:

If something goes wrong with an order, please contact us first at info@strofix.com or +371 29231152, with your order number. Section 8 of our Return Policy explains how we handle complaints and where a consumer can take a dispute if we cannot reach agreement.

8. Additional information

• Return Policy – right of withdrawal, returns, refunds and faulty goods
• Legal Notice – company details and website terms
• Privacy Policy – how we handle personal data